Privacy Policy

Last updated: May 31, 2026.

At PiperSpin Casino (piperspincasino.co), protecting your privacy and the security of your personal data are our highest priorities. This Privacy Policy describes how we collect, use, store, and protect the information you provide us when using our online casino and sports betting services in Canada.

We operate under strict compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), provincial privacy legislation, and under the supervision of Alcohol and Gaming Commission of Ontario (AGCO) and other provincial gaming regulators.

By accessing our services and using our payment methods such as Interac e-Transfer, Visa, Mastercard, PayPal, Skrill, Neteller, or bank transfers, you accept the practices described in this document. If you have any questions, you can contact us at [email protected].

Data Controller

The controller responsible for processing your personal data is PiperSpin Casino, an entity that ensures your data is processed in a lawful, fair, and transparent manner. We are committed to implementing appropriate technical and organizational measures to protect your information against unauthorized access, alteration, or loss.

Information We Collect

To offer you the best gaming experience, from popular slots like Book of Dead, Starburst, Gates of Olympus, Sweet Bonanza, Mega Moolah, or the Rich Wilde series, to our live dealer baccarat tables, we need to process certain data:

A. Data You Provide Directly

• Registration information: Full name, date of birth, government ID number, postal address, email, and phone number.
• Identity data: Documentation necessary to comply with "Know Your Customer" (KYC) protocols and anti-money laundering prevention.
• Payment data: Information necessary to process your deposits and withdrawals, including your account linked to Interac e-Transfer, banking details, or electronic wallets.

B. Data Collected Automatically

• Technical information: IP address, browser type, operating system, and approximate geographic location.
• Usage data: Betting history, frequency of platform access, game preferences (such as interest in NHL, NBA, or tennis events), and behavior during gaming sessions.
• Cookies: We use cookies to improve navigation, remember your preferences, and offer you personalized bonuses, free spins, and promotions.

Legal Basis and Purpose of Processing

We process your data based on the following legal grounds:

1. Contract execution: To manage your account, process your bets, make payments in CAD, and offer you 24/7 technical support in English.
2. Compliance with legal obligations: As a licensed operator under provincial gaming authorities, we are obligated to verify your identity, prevent fraud, prevent underage gambling, and maintain records for anti-money laundering prevention.
3. Legitimate interest: To improve our platform, detect abusive behavior, and send you communications about games or sporting events (such as Stanley Cup or Grey Cup) that may be of interest to you, always within legal limits.
4. Consent: For sending commercial communications and personalizing bonuses.

Payment and Financial Security

At PiperSpin Casino, we understand the importance of transaction security. Therefore, we highlight our commitment to the integrity of financial data:

• Interac e-Transfer: As the leading payment method in Canada, we integrate Interac e-Transfer to ensure your deposits are instant, secure, and private, complying with the most stringent banking standards.
• Funds management: All funds in your user account are maintained in CAD. Information about your payment methods (Visa, Mastercard, PayPal, Paysafecard, Skrill, Neteller) is processed through encrypted gateways using SSL technology, ensuring your banking data remains protected.

Responsible Gambling

For PiperSpin Casino, gambling should always be a form of entertainment. We strictly comply with provincial gaming regulations regarding Responsible Gambling.

• Self-exclusion: We actively cooperate with provincial self-exclusion programs. If you feel your gambling behavior becomes difficult to control, you can request self-exclusion.
• Help resources: We recommend contacting Gamblers Anonymous Canada or the Canadian Problem Gambling Centre. You can reach free support services by calling 1-800-GAMBLER (1-800-426-2537).
• Limitations: You have the right to set limits on deposits, time, and losses. This data is treated with the utmost confidentiality to ensure your well-being.

Data Sharing and Transfer

Your data is only shared when strictly necessary:

• With payment service providers to process your transactions (for example, Interac or card platforms).
• With regulatory authorities when required by law.
• With game software providers (such as Pragmatic Play) exclusively for technical management of gaming sessions, always under strict confidentiality agreements.

We do not sell or rent your personal information to third parties for marketing purposes unrelated to PiperSpin Casino.

Your Data Protection Rights

In accordance with PIPEDA and provincial privacy legislation, you have the following rights regarding your personal data:

• Access: You can request a copy of the data we hold about you.
• Correction: You have the right to correct inaccurate or incomplete information.
• Deletion: You can request that we delete your data when no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain data by provincial authorities.
• Limitation and Objection: You can restrict the processing of your data in certain circumstances.
• Portability: You can request the transfer of your data to another service provider.

To exercise any of these rights, send a request to [email protected] with a copy of your government-issued ID. We will process your request within the legal timeframe established.

Security and Data Retention

We implement robust technical and organizational measures (encryption, firewalls, access controls) to protect your privacy. However, no data transmission over the internet is 100% secure. Therefore, we urge you to keep your PiperSpin Casino login credentials private and secure.

We will retain your personal data for as long as necessary to fulfill our contractual and legal obligations. In the case of gaming records, we are required to retain information for a period determined by provincial gaming regulations even after you close your account, to prevent fraud and ensure market integrity.

Cookie Policy

We use cookies and similar technologies to:

• Identify you as a user and maintain your active session.
• Remember your language preferences and gaming settings.
• Analyze site traffic to optimize technical performance.
• Show you personalized promotions, such as free spins on popular games or specific bonuses.

You can manage cookie settings through your browser. However, disabling certain cookies may limit your ability to enjoy all features of our casino.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or in applicable legislation. Any substantial changes will be communicated through our website or by email. We recommend reviewing this page regularly to stay informed about how we protect your data.

Contact

If you have any questions, comments, or concerns about our Privacy Policy or how we treat your data, please contact our support team:

• Email: [email protected].
• Customer service: Available 24/7 in English.

At PiperSpin Casino, we take your privacy as seriously as our passion for gambling and sports. We ensure your experience is safe, fair, and fully protected.

Reminder About Responsible Gambling

Betting should always be a fun and controlled activity. If you or someone you know feels that gambling is negatively impacting your life, remember that in Canada you have access to free and professional tools:

• Gamblers Anonymous Canada: For peer support and resources.
• National Problem Gambling Helpline: 1-800-GAMBLER (1-800-426-2537).
• Self-exclusion: Always consult provincial self-exclusion programs if you need a break from your gaming activity.

At PiperSpin Casino, we respect your right to disconnect and support healthy gambling practices, ensuring all our users have access to protective mechanisms required by provincial gaming authorities.